Knowledge-Based AI Extension

Enterprise RAG AI Assistant

A knowledge-based intelligent conversation layer that transforms static enterprise data into interactive experiences, enabling AI to understand your policies, pricing rules, and core business logic.

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Core Technology Architecture

The AIAssistant Plugin uses a RAG knowledge-retrieval architecture to transform enterprise documents, policies, product information, and internal knowledge into an intelligent knowledge layer that AI can search and answer with greater accuracy.

RAG Knowledge Processing Workflow

From document uploads and content chunking to vectorization and semantic retrieval, the system identifies the most relevant enterprise information before generating an AI response, reducing hallucinations and improving answer reliability.

1

Data Import
Upload PDFs, CSV files, Markdown, or internal business documents.

2

Content Processing
Automatically chunk and clean content to create searchable knowledge segments.

3

Semantic Indexing
Generate vector data through embeddings to support semantic similarity search.

4

Relevant Retrieval
Retrieve the most relevant knowledge content before answering a user’s question.

5

AI Response Generation
The LLM generates an answer based on the retrieved enterprise information.

Controlled AI Response Scope

Instead of generating answers without context, the AI prioritizes information from the enterprise knowledge base. This is suitable for customer support, internal policy searches, product explanations, and operational workflow assistance.

Multi-Tenant Usage and Cost Controls

Supports tenant-level token quotas, model permissions, and usage restrictions, allowing businesses to manage user experience, costs, and security when deploying AI assistants.

※ The AIAssistant Plugin uses a customer-provided OpenAI API key. AI model usage fees are not included in the service fee and are billed separately by the model provider according to the customer’s actual API usage.

Integration with the CosmoGrid Ecosystem

The plugin can integrate with other modules through hooks, including CDP, CRM, ERP, report exports, and internal operational systems, gradually creating an enterprise-grade AI interaction layer.

Use Cases and Implementation Value

The AIAssistant Plugin is designed for businesses that want to transform internal information into AI-powered question-and-answer capabilities. It can serve as a foundational enterprise AI module for customer support, knowledge management, and operational assistance.

Enterprise Knowledge Q&A

Organize SOPs, internal policies, product documents, pricing rules, and frequently asked questions into a searchable knowledge base, allowing employees and customers to retrieve answers using natural language.

  • Internal policy searches
  • Product and service information
  • Customer support FAQ responses

AI Customer Support and Operational Assistance

Allow AI to answer questions based on approved enterprise data, reducing repetitive manual responses. Sensitive-word filtering and permission controls can also help reduce incorrect answers and the risk of information exposure.

  • Customer-facing support Q&A
  • Pre-sales information assistance
  • Internal operational query portal

Expandable AI Capability Layer

More than a standalone chatbot, the plugin can serve as the AI capability layer of CosmoGrid OS and later expand into report queries, customer-data analysis, and cross-system operations.

  • Supports multiple AI models
  • Controllable token usage and model costs
  • Can integrate with CDP / CRM / ERP systems

From Configuration and Usage to Activity Tracking

From API key configuration and knowledge-base creation to user-facing Q&A and token usage records, businesses can manage the complete deployment, usage, and administration workflow of their AI assistants.

User Interface

Internal Enterprise AI Assistant

Employees can ask questions about onboarding procedures, leave policies, work-from-home rules, equipment requests, and other internal matters. The AI answers using content provided through the enterprise knowledge base.

Enterprise AI assistant conversation interface
Use Case Example

Human Resources AI Assistant

Reduce repetitive communication related to employee onboarding, HR policies, and internal regulations through a conversational question-and-answer interface.

Human resources AI assistant Q&A example
Administration and Tracking

AI Conversation Logs

Review user questions, AI responses, token consumption, and execution status to monitor costs, usage patterns, and service quality.

AI conversation and token usage logs
Administration Settings

Model, Prompt, and Knowledge-Base Management

Configure the AI service provider, model version, API key, system prompt, keyword blacklist, and knowledge-base files through the administration panel.

AI assistant model and knowledge-base settings

Turn Enterprise Data into Knowledge That AI Can Understand and Use.

The AIAssistant Plugin serves as the intelligent conversation layer of CosmoGrid OS, transforming enterprise knowledge bases, policies, pricing information, and internal workflows into an interactive AI assistant.

※ The AIAssistant Plugin uses a customer-provided OpenAI API key. AI model usage fees are not included in the service fee and are billed separately by the model provider according to the customer’s actual API usage.

Apply Now